Indian Musical Store

Faq

Frequently Asked Questions.

01. The order

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.

02. Shipment

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

03. Payment

Whats the online payment mode?

Pay us via Net-banking, credit cards, and debit cards via our online payment gateway. Account transfer,  Over 95% of our customers use this option as it is fast and secure.

COD IS AVAILABLE?

Yes its available. It is a payment method where you pay for an item in cash when the courier company delivers the item to you.

You place an order on Indian Musical Instrument after verifying you mobile number. Once your phone number and your order is verified by our team, we process the product from our end and hand it over to our courier partner for delivery. You need to pay the complete amount in cash to the courier once the product is delivered to you. Please note, payment through cheque, draft or any other means will not be acceptable.

04. Returns and complaints

How Can I Return a Product?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

How Can Register complain?

You can complain by contact page or you can also mail at [email protected]

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